Returns & Exchanges
At Slurrp Farm, we prioritize your health and satisfaction; however, since our products are perishable food items, we only accept returns for damaged, expired, or incorrect deliveries. Please ensure you report any issues within 48 hours of receiving your order to qualify for a refund or replacement.
Report the Issue
Contact our customer support team via email or WhatsApp within 48 hours of delivery, providing your order ID and the reason for the return.
Share Proof
Attach clear photographs or a short video of the damaged packaging, expired date, or the incorrect items received to help us validate your claim.
Verification Process
Our quality control team will review your request within 24-48 hours to ensure it meets our health and safety return guidelines.
Refund or Replacement
Once approved, we will either dispatch a fresh replacement at no extra cost or initiate a refund directly to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing